Refund policy
BOUGHT FROM MOMMY WORLD CANADA?
We’d love to take back “gently used” goods, but we can’t. There are plenty of places to find a good home for them, though!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
DELIVERED BUT NOT DELIVERED
If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact respective courier in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
RETURNS & EXCHANGES:
To complete your return, we require a receipt or proof of purchase. We do not offer cash refunds at this time. However, if an item does not work out for you, we would be happy to offer you a store credit that will go toward your next order once your item has been returned. Contact us at info@mommyworld.ca for more information.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.